Arrival at the Airport

Reserved Parking

Reserved Parking

There are designated parking spaces reserved for people with disabilities in several areas of the airport. In front of the terminal building at the drop-off parking area, there are 2 marked spaces. Parking P1 also has 2 marked spaces reserved. Additionally, Parking P5, Parking P8, and Parking P10 each have 2 marked parking spaces for people with disabilities.

How to Recognize Reserved Spaces

Reserved parking spots for persons with disabilities are appropriately marked with vertical and horizontal signage, with the international wheelchair symbol painted in blue on white background.

Route to Terminal Entrance

The walking distance from the designated PRM parking spaces to the terminal entrance is approximately 5 minutes.

Accessibility Features

The route from the parking area to the terminal is flat and continuous, without significant gaps. In front of the terminal, there are four traffic lanes equipped with multiple pedestrian crossings. All crossings are level with the surface and designed to accommodate wheelchair users safely and comfortably.

Accessible parking spaces with wheelchair symbols

Parking Cost

PThe parking spaces reserved for people with disabilities at the airport are subject to payment

Payment Methods

Payment can be made either in cash or by bank card at one of the four automatic payment machines. Payments are accepted in Euros.

Sidewalks and Footpaths

Areas Requiring Increased Attention

The sidewalks around the terminal are in good condition—there are no potholes, narrow areas, or major obstacles.

Accessible Route Planning

The route from the accessible parking area to the terminal is straightforward where it is sufficient to simply go in the direction toward the main terminal. The path is level and easy to navigate, making it suitable for wheelchair users and those with reduced mobility.

Accessible sidewalk with ramp and rest area

Weather Protection And Seasonal Consideration

At the front of the terminal, a large covered area provides shelter from weather conditions. Stone benches are available along the terminal wall, offering rest spots for passengers who may need to pause before entering the terminal.

Building Access

Access Doors

Automatic Sliding Doors - Universal Access

All terminal entrance doors are wide, sliding, and fully automatic. They open without delay and have no gaps or thresholds, allowing smooth and easy access for people using wheelchairs or other mobility aids. The generous width of the doors ensures comfortable passage for all passengers.

International Accessibility Standards

Every door throughout the airport is accessible to people with disabilities, not just specially marked doors.

Revolving Doors & Accessible Alternatives

There are no revolving doors at the terminal.

Door Types & Accessibility Details

Main Terminal Entrances

Type: Automatic sliding doors

Width: 160cm (wheelchair accessible)

Activation: Motion sensors with manual buttons for emergency

Height: 90cm for manual controls

Safety: Pressure sensors and emergency stop

Manual Door Accessibility Features

Since all doors open automatically, there is no need to manually operate any handles or buttons—access is seamless and inclusive at all entry points.

Accessible Sanitary Facilities

Fully Accessible Restrooms

Accessible sanitary units are available throughout the terminal and are clearly marked with internationally recognized signage.

Accessible restroom with grab bars, wide space, and wheelchair-accessible features

Door Types & Accessibility Details

Accessibility Features

The doors open outward, and each unit is designed to provide sufficient space for wheelchair users to enter, turn around, and use the facilities independently.

Universal Design

Restrooms are adapted to support all types of disabilities.

Facility Details & Availability

Accompanying persons are allowed to enter the restroom to assist when needed. The bathroom is equipped with grab bars, a low-positioned sink, and accessible paper towel and soap dispensers. There is sufficient space to transfer from the left side of the toilet bowl toward the right.

Staff Assistance

Airport toilet facilities are open during the airport’s regular operating hours. For assistance with toilet use onboard the aircraft, please contact your airline directly, as procedures and availability may vary by carrier. Trained staff available during airport operating hours for assistance, medical support for complex needs, privacy-respecting procedures, and emergency call systems.

Getting around the Airport

How to Navigate Our Airport

Getting around our airport is designed to be simple and accessible for everyone. We've created clear, easy-to-follow routes that connect all major areas - from check-in to boarding gates. All terminal floors at the airport are flat and obstacle-free with no gaps allowing smooth movement for people using wheelchairs or other mobility aids. Elevators are available and connect all levels of the terminal.

Key Areas You Can Access

  • Check-in Counters: Wheelchair-accessible at 85cm height
  • Elevators: 2 fully accessible with voice announcements
  • Restrooms: 3 areas dedicated for PRM passengers
  • Boarding Gates: Priority lanes and comfortable seating areas
  • Information Points: Staff available in airport operating hours for assistance
Clear airport signage showing accessible routes to check-in, elevators, and restrooms

Comfortable Waiting Areas

Designated corners for persons with disabilities are available in the Check in area and both in the Schengen and non-Schengen departure areas.

Travel Information

Travel information boards are located throughout the terminal and are positioned at heights that allow visibility from a seated position.

Shopping And Dining

All commercial and public spaces within the terminal, including shops, restaurants and 3rd floor Business lounges are accessible to wheelchair users.

Check-in Desk

Personalized Check-in Experience

Passengers with locomotor disabilities, including those using wheelchairs or with reduced mobility, should first approach the main information desk located in the check-in area. From there, specialized airport staff will be dispatched to provide assistance throughout the check-in process. This may include helping with luggage, completing check-in formalities, and ensuring smooth access to the departure area.

Accessible check-in counter with staff assisting passenger in wheelchair

Arrival Time Requirements

The check-in time for persons with disabilities is the same as for all other passengers and may vary depending on the airline. Passengers are advised to check specific timing requirements directly with their airline in advance. Early check-in is recommended, especially for those travelling with their own mobility aids, to ensure sufficient time to complete the check in formalities.

Check-in Process Details

Staff Assistance

Personal Approach: Staff come out from behind counter
Direct Communication: Face-to-face assistance at your level
Documentation Help: Assistance with all paperwork
Boarding Pass: Printed and explained clearly
Questions: Staff available to answer all concerns

Luggage Processing

Tagging: Flight tags applied to luggage handles
Weighing: Staff handle luggage on scales
Security: Luggage processed through screening
Transport: Placed on conveyor to aircraft cargo

Information Desk

Central Information Hub

Our information desks serve as the primary support center for passengers with disabilities. Strategically located throughout the terminal, each desk is staffed by trained professionals ready to provide comprehensive assistance and guidance for all your travel needs.

Panoramic view of accessible information desk with staff assisting passenger in wheelchair

Location & Accessibility Details

The main information desk is located inside the departures check-in area. It is clearly marked and easily visible from the entrance on the left-hand side of the check-in area. Directly across from the desk is a designated area for persons with disabilities, providing a convenient point of assistance. An elevator is located next to this area, offering access to the security screening level as well as level -1, where accessible restrooms are available

Specialized Training

All staff at the information desk are trained to support travelers with reduced mobility.

Communication And Accessibility

While the desk itself is relatively high, staff members are attentive and will come forward to communicate directly and provide assistance as needed. For deaf and hard-of-hearing passengers, a communication device is installed at key information points (main information desk, check in counters, airport ticketing office, international departure zones) to facilitate clearer and easier interaction between the passenger and the staff responsible for ticket sales, payment, or changes.

Security Area

Priority Access

Passengers with disabilities benefit from a dedicated priority lane at security screening, allowing for a faster process.

Step-by-Step Security Screening Process

According to the airport’s standard operating procedure, during security screening of passengers with physical or medical conditions, s taff must take into account the individual's physical state. Authorized personnel are required to follow these guidelines:

  • Clearly and calmly explain the screening procedure before starting the check
  • Ask the passenger if they require any assistance
  • Ask if the passenger is able to raise their arms, bend forward, or perform similar movements
  • Address the passenger directly, rather than their companion
  • Pay attention to the passenger’s behavior and responses
  • If present, perform the screening in the presence of medical personnel
  • When screening blind passengers, always inform them which part of the body will be checked first
  • Be mindful of physical limitations or medical aids (e.g., catheters, prosthetics, pacemakers) and request medical staff assistance if needed

Aircraft Boarding

Travel to the Plane Door and Seat Reserved on the Ticket

Route from Security to Boarding Gate

After passing through security, passengers proceed straight ahead through the duty-free area. Upon exiting the duty-free, they arrive in the Schengen boarding gates area. Non-Schengen gates are located on the right-hand side of the terminal, just after border control, approximately halfway down the terminal.

Designated Waiting Areas

Designated areas for persons with disabilities are available in both the Schengen and non-Schengen zones, situated near the information desks

Accessible waiting area with comfortable seating

Accessible Commercial Areas

All key facilities beyond the security checkpoint—including duty-free shops, restaurants, and accessible restrooms—are fully accessible to passengers with reduced mobility. Business lounges are located on the third floor and are accessible by elevator. For support in reaching any of these areas, passengers can contact the information desks located on the ground floor of each section.

Accessible commercial areas and duty-free shops

Priority Boarding Procedure

Passengers who have requested assistance and persons with disabilities are typically boarded first. It is recommended that these passengers wait either in the designated accessible seating areas or near the appropriate boarding gate at the time of boarding.

Priority boarding procedure

Boarding Methods for Wheelchair Users

Depending on the aircraft's parking position, boarding is carried out via either an air bridge or an ambulift. Assistance is provided regardless of the boarding method. Upon arrival at the aircraft, staff are available to assist passengers from the aircraft door to their seats.

Aisle Chair Transport

A narrow aisle wheelchair is available for boarding and disembarking, enabling access to the passenger’s assigned seat.

Assistance Services

Procedure for granting assistance

Request for Assistance

The airport does not offer advance bookings for assistance directly. At the airport, assistance can be requested in person at the main information desk located in the departures area. Support is provided on a first-come, first-served basis.

Staff Recognition and Proactive Assistance

If assistance has been pre-booked through the airline, airport staff at the check-in will be notified via the airline system and may proactively ask the passenger to offer support. Passengers with disabilities are also free to decline assistance and navigate the terminal independently.

Airport staff meeting passenger at terminal entrance for assistance

Medical Documentation

If a passenger has a medical condition, it is advisable consult the respective airline in advance to understand the conditions of carriage and whether any medical documentation (e.g. a doctor’s note or medical certificate) is required.

Aspects and examples to be mentioned and taken into account when a disabled person requests assistance in purchasing the ticket

Arrival at Airport and Initial Contact

At the airport, persons with disabilities can request assistance in person at the main information desk in the check-in area. Passengers may use their own wheelchair or request one provided by the airport.

Continuous Escort Service

Passengers can request to be accompanied and supported by airport staff throughout all key processes—from check-in and security control to the boarding gate and onto the aircraft, right to their designated seat. Upon request, staff can also assist in the waiting area with additional needs such as accessing restrooms or getting water.

Guide Dogs Facilities and Support

Please note that while guide dogs are welcome, the airport does not currently have designated relief areas for service animals.

Arriving Passengers Assistance

For arriving passengers who require assistance, deboarding typically takes place after all other passengers have exited the aircraft. Depending on the parking position, this may be done via a jet bridge or an ambulift. Upon arrival, airport staff provide wheelchairs if needed and offer support throughout key processes, including navigating the terminal, passport control, and baggage claim.